HOW DO I REGISTER MY ROD?
Please click HERE for step by step instructions on how to register your rod.
DOES G. LOOMIS REPAIR GUIDES?
If you are located in the United States, you may return your rod to G. Loomis for a guide repair. Please send in the entire rod, along with a completed form (click here), requesting guide repair services. Please note that we will not accept a rod for repair if it has been cut for shipping purposes. Please note that G. Loomis will only provide repair services to rods received from within the United States (repair service is not available in Canada).
DOES G. LOOMIS REPAIR GRAPHITE BREAKS OR REEL SEATS?
Please note that G. Loomis cannot provide repair services to reels seats, or graphite breaks.
DOES G. LOOMIS SELL GUIDES SEPARATELY?
No, we do not sell guides separately. However, if you are looking for a replacement guide, please call customer service (click here) to have our service team provide you with the guide model and specifications relevant to your rod; tip-top guides can be purchased through various online retailers.
WHERE DO I SHIP MY ROD FOR WARRANTY PURPOSES?
Visit our Warranty page HERE for the U.S. and CANADA forms and addresses.
HOW DO I SHIP MY ROD?
If you are submitting a rod for a warranty claim, G. Loomis requires that the entire rod be returned for a warranty evaluation. Ship the damaged rod in a disposable container, prepaid and insured. Use any carrier of your choice, however, we do recommend using a service that provides you with tracking information on your parcel. G. Loomis is not liable for shipments that go missing prior to their arrival at our facilities for inspection.
CAN I CUT MY ROD TO REDUCE SHIPPING COSTS?
If you need to cut your rod, you are allowed to cut your rod one time —exactly in half. Please use painters tape to mark the area and cut the rod using a Dremel or fine tooth hack saw to ensure a clean cut.