HOW DO I REGISTER MY ROD?
Please click HERE for step by step instructions on how to register your rod.
DOES G. LOOMIS REPAIR GUIDES?
If you are located in the United States, you may return your rod to G. Loomis for a guide repair. Please send in the entire rod, along with a completed form (click here), requesting guide repair services. Please note that we will not accept a rod for repair if it has been cut for shipping purposes. Please note that G. Loomis will only provide repair services to rods received from within the United States (repair service is not available in Canada).
DOES G. LOOMIS REPAIR GRAPHITE BREAKS OR REEL SEATS?
Please note that G. Loomis cannot provide repair services to reels seats, or graphite breaks.
DOES G. LOOMIS SELL GUIDES SEPARATELY?
No, we do not sell guides separately. However, if you are looking for a replacement guide, please call customer service (click here) to have our service team provide you with the guide model and specifications relevant to your rod; tip-top guides can be purchased through various online retailers.
WHERE DO I SHIP MY ROD FOR WARRANTY PURPOSES?
Visit our Warranty page HERE for the U.S. and CANADA forms and addresses.
HOW DO I SHIP MY ROD?
If you are submitting a rod for a warranty claim, G. Loomis requires that the entire rod be returned for a warranty evaluation. Ship the damaged rod in a disposable container, prepaid and insured. Use any carrier of your choice, however, we do recommend using a service that provides you with tracking information on your parcel. G. Loomis is not liable for shipments that go missing prior to their arrival at our facilities for inspection.
CAN I CUT MY ROD TO REDUCE SHIPPING COSTS?
If you need to cut your rod, you are allowed to cut your rod one time —exactly in half. Please use painters tape to mark the area and cut the rod using a Dremel or fine tooth hack saw to ensure a clean cut.
WHAT HAPPENS TO MY ROD AFTER MY CLAIM IS PROCESSED?
G. Loomis does not keep your broken rod that was submitted for warranty or
Xpeditor programs. Once your claim is processed your rod is destroyed. The rod
that you sent in will be replaced with the same or the closest comparable model
in case your original rod is no longer processed. Please keep this in mind as we will not be
able to return your previous model rod once its been processed if you do not
like the replacement you are sent. As a reminder, we do not exchange or upgrade
rods when a previous generation rod is replaced with a comparable current
model. It is a like for like replacement.
CAN THE SHIPPING COST BE REFUNDED IF MY ROD DOES NOT PASS A WARRANTY INSPECTION?
Unfortunately, we do not refund shipping costs for warranty items sent in for inspection. If you are unsure if your rod will pass warranty we would recommend that you use the no questions asked replacement option in the Xpeditor program.
WHAT IS THE G. LOOMIS RETURN POLICY?
Purchases made on gloomis.com or gloomis.ca can be returned
up to 30 days from the date of purchase.
Merchandise must not be used, worn or washed and must have the original tags, labels and packaging to be considered for a return or exchange. If merchandise is used, please see our warranty policy https://www.gloomis.com/pages/services.
CAN I RETURN MY MERCHANDISE AT MY LOCAL TACKLE SHOP?
Purchases made through the ‘Shop Locally’ option on our site must be returned to that tackle shop. Otherwise, purchases from gloomis.com or gloomis.ca it must be returned the same way via our return portal https://returns.gloomis.com/ or Canada https://returns.gloomis.ca
WHAT IS THE COST OF SHIPPING FOR RODS?
Next Day: $49.99
HOW DO I RETURN G. LOOMIS MERCHANDISE?
Go to https://returns.gloomis.com/ or Canada https://returns.gloomis.ca and enter your account information to initiate the return process. Credits provided will go back to the original
form of payment made online.
WHAT ABOUT DEFECTIVE MERCHANDISE?
We stand behind all our product, if it’s been less than 30 days and still in its original packaging use the return process above. If it’s been more that 60 days then see our
warranty or service options https://www.gloomis.com/pages/services
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Once you receive a confirmation email saying we’ve received your return package, please allow up to 10 business days for us to process. You will then receive a confirmation email for your refund. It will then take an additional 3–5 business days for your bank to generate your refund. Please allow up to 4 weeks to process returns from U.S. territories and military bases
CAN I RETURN ‘FINAL SALE’ ITEMS?
Unfortunately, returns or exchanges will not be accepted on items marked “Final Sale.” Our regular sale items are not Final Sale unless marked.
WHAT SHOULD I DO IF I THINK MY PACKAGE IS LOST IN TRANSIT?
If your package is lost in transit, please contact G. Loomis customer service to initiate a lost package claim. Be sure to have your tracking number and order number handy as well as any details regarding your case. Once a claim has been submitted, G. Loomis will issue a replacement once a claim is deemed lost by the carrier.
WHAT HAPPENS IF MY PACKAGE SHOWS DELIVERED BUT I STILL DON’T HAVE IT?
Unfortunately in today’s world porch theft is all too common. Once a package is confirmed delivered by the carrier the transaction between Shimano and the Customer is finished. If your package is stolen off of your porch or from your mailbox
please contact your local authorities, Shimano is not responsible for stolen packages.