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1. What is the Expeditor?
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2. Do I have to return my broken rod?
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3. What should I do if I did not receive my pre-paid shipping label with my new rod?
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4. Why should I use the Expeditor Service instead of sending my rod in for a warranty claim?
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5. Can I keep the tube and sock from my broken rod I am returning for my new Expeditor replacement?
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6. Can I buy back my broken rod?
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7. My rod is 9' feet or longer, however it is a two piece. Will I need to pay $90 instead of $50?
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8. How do I get my damaged rod back to Federal Express once I have received my new one?
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9. How do I package my broken rod?
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10. How long will it take to receive my replacement rod?
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1. What is the Expeditor? |
Here’s how it works. Contact our Customer Service Department (1-800-662-8818) and request the G.Loomis Xpeditor Service. Let us know whether you have a factory built rod or a custom built rod using a G.Loomis blank. Tell us the model number and rod series. If we no longer offer the model that you broke, we will replace it with what we determine to be the closest comparable model from our current product line. Pending stock and availability, we will ship you a current replacement rod or blank (depending on what you broke) via standard ground delivery. Then, when you receive your new rod or blank, simply remove it from the shipping tube, place the broken rod or blank into that same tube and affix the enclosed, pre-paid shipping lable on the outside of the tube. Once you hand off the package to your delivery agent, you are done and back on the water. The cost: $50 for standard ground delivery in the Continental U.S. or $65 for 2-day service, Alaska/Hawaii or one-piece rods 9' or longer. Just charge it to your Visa or Master Card.
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2. Do I have to return my broken rod? |
Yes, all broken rods replaced by our Expeditor Service do need to be sent back to the factory by using the pre-paid label that is included with your new rod within 30 days to avoid having your credit card charged for full retail price of the rod.
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3. What should I do if I did not receive my pre-paid shipping label with my new rod? |
If you didn't receive a ARS pre-paid label in your tube please feel free to contact our customer service department at 1-800-662-8818 or via our "Contact Us" form in the customer service section of the web site.
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4. Why should I use the Expeditor Service instead of sending my rod in for a warranty claim? |
Our expedite is a great service because you will not need to hassle with expenses of packaging, insuring and shipping your broken rod. Plus, you avoid any and all fees for rod repair. Not to mention we ship your rod out to you before you ship your broken or damaged rod to us, and you will receive your new rod much quicker than if you were to send it back for warranty.
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5. Can I keep the tube and sock from my broken rod I am returning for my new Expeditor replacement? |
Yes, if you would like, feel free to keep the tube and sock to your broken rod you will be sending back to us for your Expeditor replacement.
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6. Can I buy back my broken rod? |
All damaged rods we receive back for Expeditors are properly disposed of. These rods are not available for purchase.
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7. My rod is 9' feet or longer, however it is a two piece. Will I need to pay $90 instead of $50? |
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If you have a rod that is 9' or longer, but is a 2 piece rod, you will not need to pay $90 for our standard Expeditor Service. If your package will be 9' or longer it will be necessary to pay $90 for our Expeditor Service. |
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8. How do I get my damaged rod back to Federal Express once I have received my new one? |
Once you have packaged your damaged rod in the tube and placed the return label on the outside, is all you will need to do is find a Fed Ex pickup location, be it a local business you know or if by chance you get the opportunity to see a Fed Ex driver on the street. All you will need to do is get it into the hands of Fed Ex with the pre-paid label on it and they will do the rest.
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9. How do I package my broken rod? |
All you will need to do is place your broken rod in the tube the new one came in and tape the end back up. Make sure to place the pre-paid label on the outside of the tube and that should be all you will need to do with your damaged rod to send it back.
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10. How long will it take to receive my replacement rod? |
Pending stock and availability, we will ship you a current replacement rod or blank via standard ground delivery. You also have the option to have the rod shipped to you via Fed-Ex 2-day service for an additional $15.
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